KINGREAL CEILING MACHINERY Service

In addition to the quality of KINGREAL CEILING MACHINERY's machines being well received by customers, KINGREAL CEILING MACHINERY's one-stop service for customers is also widely praised. From the first docking, KINGREAL CEILING MACHINERY sent a dedicated person to follow up one-on-one to ensure that the needs of each customer are fully met. KINGREAL CEILING MACHINERY's services are mainly divided into the following aspects:

1. Customer Visit

After customers have a preliminary understanding of KINGREAL CEILING MACHINERY's machines through the Internet, KINGREAL CEILING MACHINERY's staff will sincerely invite customers to visit the factory for an offline visit to witness the operation of the machine with their own eyes to determine whether it meets the customer's needs.

For example, KINGREAL CEILING MACHINERY has invited customers from India, South Korea, Greece and other countries to come and inspect the metal ceiling production lines they are interested in. KINGREAL CEILING MACHINERY specializes in explaining the key components of the metal ceiling machine, such as hydraulic decoilers, precision straighteners, perforation press, servo feeding machine, notching and shearing press, 2nd Precision straightener, tiles flipping machine, automatic tiles feeding machine, auto bending forming press, etc., and introduces the unique manufacturing process and its specific advantages.

For example, the decoiler has an unwinding width of up to 700mm, is hydraulically driven, and can carry 5 tons of metal coils. If customers need more efficient automated production, KINGREAL CEILING MACHINERY can also provide them with accessories such as feeding trolleys to meet different production needs.

2. Customized solution

After the customer has a close visit to the machine, KINGREAL CEILING MACHINERY will invite the customer to the conference room, where professional engineers will have in-depth communication with the customer to discuss the manufacturing plan of the machine. Engineers attach great importance to every communication with customers, and usually prepare detailed PowerPoint for explanations, and provide customers with drawings and parameter information. The meeting was relaxed and pleasant. KINGREAL CEILING MACHINERY also prepared fresh fruits and snacks for customers to create a friendly communication environment.

During the communication process, the engineer will learn about the specific needs of the customer in detail. For example, the Indian customer received last month wanted to buy a baffle ceiling machine. The engineer ensured that the most suitable solution could be provided to the customer by asking about the production scale, metal processing materials, the type of baffle ceiling produced (such as U-shaped, V-shaped or U-shaped with U-bent) and specific specifications.

3. Installation service

When the machine is manufactured and delivered to the customer's factory, KINGREAL CEILING MACHINERY will send professional engineers to carry out on-site installation. So far, our engineers have traveled to many countries such as the United Kingdom, Vietnam, Russia, India, Italy and Greece for installation work. After the installation is completed, the engineer will test the machine to test whether the machine can meet the customer's needs. If the requirements are not met, the parameters will be adjusted immediately.

After the setup is completed, KINGREAL CEILING MACHINERY engineers will also guide the workers in the customer's factory to operate the machine, including how to start and shut down the machine, how to debug the punching die, and how to adjust the width of the forming machine roller to produce finished products of different sizes. In addition, the engineer will inform the possible situations and solutions during the operation in advance to ensure that the customer can use the equipment smoothly.

Through this series of thoughtful services, KINGREAL CEILING MACHINERY is committed to providing comprehensive support to customers to ensure that they can get the best experience and results when using KINGREAL CEILING MACHINERY's equipment.