KINGREAL Pre-sales Service

Pre-sales Sales Service Support

KINGREAL CEILING MACHINERY promises clients all-inclusive pre-sales assistance so they have a complete knowledge of KINGREAL CEILING MACHINERY equipment and come to trust in us. This lets us more clearly grasp the demands of KINGREAL CEILING MACHINERY customers and create machine suited for their use.

Professional team at KINGREAL CEILING MACHINERY quickly answers consumer questions about KINGREAL CEILING MACHINERY tools, lovingly shows guests KINGREAL CEILING MACHINERY machine tours and offers customized machine manufacturing solutions by means of a thorough investigation of their real manufacturing requirements. KINGREAL CEILING MACHINERY understands that in addition to providing high-quality machines, comprehensive pre-sales support is equally crucial and a crucial component in ensuring customer satisfaction.

To date, KINGREAL CEILING MACHINERY has provided pre-sales services for metal ceiling tile production line, baffle ceiling machine, open cell ceiling machine, linear strip ceiling machine, steel perforated machine, ceiling t bar machine, false ceiling channel machine, metal sheet leveling machine, and metal stamping making machine to customers in countries such as the United States, Russia, Mexico, Bangladesh, Greece, Turkey, Indonesia, and Italy, earning high recognition and praise from customers.

What is Pre-sales Service?

Pre-sales service refers to the comprehensive support services KINGREAL CEILING MACHINERY provides to customers before they purchase a machine. These services include proactively responding to customer inquiries online and offline, accompanying customers on factory tours, further discussing machine information with customers in conference rooms, and having KINGREAL CEILING MACHINERY engineers design customized machine manufacturing solutions. These services are designed to ensure customers fully understand the products and help them make more informed decisions.

(1)Factory Tour Service

KINGREAL CEILING MACHINERY encourages and warmly invites customers to visit its factory and see its equipment. KINGREAL CEILING MACHINERY team will accompany customers throughout the entire process, showing them the equipment in action and areas of interest, such as the raw material and manufacturing workshops. Customers can observe the machines up close and inspect the precision of finished products, thereby evaluating whether KINGREAL CEILING MACHINERY machines can meet their production needs.

KINGREAL CEILING MACHINERY has currently hosted customers from countries including Ukraine, Algeria, Pakistan, the Philippines, Iran, Kazakhstan, and the United Kingdom, guiding them through tours of KINGREAL CEILING MACHINERY featured machines, including baffle ceiling machine, open cell ceiling machine, steel perforated machine, ceiling t bar machine, false ceiling channel machine, metal sheet leveling machine, and metal stamping making machine.

(2)Proposal Discussion and Customization Services

KINGREAL CEILING MACHINERY conducts proposal discussions with customers online or in person. In-person discussions are typically held in KINGREAL CEILING MACHINERY offices or factory conference rooms. If the customer is unable to be present, KINGREAL CEILING MACHINERY will facilitate discussions via video conferencing. KINGREAL CEILING MACHINERY will schedule meetings based on the customer's location. During these discussions, KINGREAL CEILING MACHINERY staff will thoroughly understand the customer's needs, including the thickness, width, weight, special production requirements, and output requirements of the metal being processed, to provide a comprehensive machine manufacturing solution.

Advantages of KINGREAL CEILING MACHINERY Pre-Sales Service

(1) Improved Machine Adaptability

By fully understanding the customer's needs, KINGREAL CEILING MACHINERY can adjust product design or service content to meet their specific requirements, ensuring the machine perfectly matches their actual use case. KINGREAL CEILING MACHINERY engineers will diligently and responsibly delve into the customer's needs, adjusting machine parameters and performance, and adding features to enhance the machine's competitiveness.

(2) Understanding Customer Needs

Communication with customers enables the KINGREAL CEILING MACHINERY team to deeply understand the customer's specific needs and project requirements, enabling them to provide more targeted solutions. During the pre-sales phase, detailed needs analysis and solution discussions help foresee and resolve potential issues, mitigating risks during subsequent implementation. Furthermore, KINGREAL CEILING MACHINERY staff is fluent not only in English but also in multiple languages, including German and Russian, ensuring seamless communication with customers.

(3) Providing Professional Guidance

KINGREAL CEILING MACHINERY has over 20 years of experience in machine manufacturing and has established strong partnerships with customers from countries such as the United States, the United Kingdom, Turkey, Indonesia, and Brazil. Therefore, KINGREAL CEILING MACHINERY engineers are able to provide technical support and advice tailored to the specific needs of each customer's region, helping them better understand the machine's features and advantages.

Pre-sales Service Cases

The following are some of the most memorable customer experiences KINGREAL CEILING MACHINERY has had with customers.

(1) Belgian Customer Visit - Metal Ceiling Tile Production Line

Accompanied by KINGREAL CEILING MACHINERY staff, the Belgian customer toured the metal ceiling tile production line. The customer showed considerable curiosity in the quality of the metal ceiling tile production line. Showing him the raw materials store, KINGREAL CEILING MACHINERY staff pointed out the premium materials employed in every machine part to guarantee long-lasting performance. The Belgian customer voiced a demand for a very automated metal ceiling tile production line to raise output efficiency during the visit. Addressing this requirement, KINGREAL CEILING MACHINERY displayed a metal ceiling tile production line they were working with another customer, highlighting a equipped an automatic tiles feeding machine to suit their demands.

(2) Indian Customer Visit - Baffle Ceiling Machine

After touring the baffle ceiling machine at the factory, the Indian customer was invited to a conference room for a further introduction. In the factory, the Indian customer inquired about the specifications of precision components such as the decoiler, leveling machine, roll forming machine, and cutting station, and KINGREAL CEILING MACHINERY staff answered each question. In the conference room, based on a thorough understanding of the Indian customer's needs, KINGREAL CEILING MACHINERY provided a customized baffle ceiling machine solution and displayed relevant baffle ceiling machine videos and images. KINGREAL CEILING MACHINERY staff also prepared finished baffle ceilings of various specifications for the Indian customer's reference.

(3) Bangladeshi Customer Visits Steel Perforated Machine

KINGREAL CEILING MACHINERY staff met with a Bangladeshi customer seeking to purchase a steel perforated machine. In the workshop, KINGREAL CEILING MACHINERY staff introduced KINGREAL CEILING MACHINERY latest breakthroughs in steel perforated machine manufacturing technology, including the production of punching dies with a 1.0mm hole diameter, capable of punching a variety of hole shapes. KINGREAL CEILING MACHINERY also encouraged the Bangladeshi customer to undergo precision testing of finished products to ensure confidence in the quality of KINGREAL steel perforated machines.

Through thorough pre-sales support, KINGREAL CEILING MACHINERY not only enables consumers to grasp the machine but also establishes a trusting rapport that guarantees their requirements are thoroughly met. Whether it's a factory tour, a project discussion, or professional advice, KINGREAL CEILING MACHINERY is dedicated to give customers the greatest experience and support.